Contacts

Customer support

Our support team works in English around the clock. Live chat usually answers in about 30 seconds and e-mail within 30 to 60 minutes. You can also leave your number and ask for a call-back, adding your country code.

Raising a complaint

Start with live chat or e-mail to customer support and give us your details and everything relevant to the issue. If it is not settled, you can take it further in writing to our management team. We aim to reply with a final answer within 10 days, and if a case needs longer we let you know within those 10 days and may take up to 10 more.

Your data

Questions about your personal data or requests to use your privacy rights can be sent through customer support to our data privacy team.

Licence

Guts is operated by Zecure Gaming Limited, registered in Malta under number C 69036, which holds Malta Gaming Authority sub-licence MGA/CRP/1117/2025/02.