Terms and Conditions

The agreement

These rules apply as soon as you register with Guts. The English version of our terms is the one that counts if a translation reads differently. We may update the terms, and the version shown when you log in is the one you play under.

Who can open an account

You must be of the legal gambling age in the place where you live, and we check your age when you register. Residents of the jurisdictions on our restricted list cannot open an account. In Canada that list names two provinces, Alberta and Ontario. If an account is opened or used from a restricted jurisdiction, we can close it.

Your account

Sign up yourself, follow the steps on screen and give us your real name, date of birth, address, phone number and e-mail. Each person may hold one account, registered in their own legal name. Any second account counts as a duplicate and can be closed. Keep your details current, and keep your username and password to yourself.

Checks we carry out

We verify your age, identity and address, and we may work with outside providers to do it. We can ask for an ID document such as a passport, national identity card or driving licence, a recent utility bill, proof that a payment method is yours and information about the source of your funds. We may also confirm your details in a phone call.

Money in your account

Only use cards and payment methods that are valid and belong to you. You pick your account currency when you register, and deposits and withdrawals use that currency. Chargebacks and reversed deposits are not accepted, and we may ask you to cover the cost of one. Think of your player account as a gaming balance rather than a bank account.

Withdrawals

Before you withdraw, make at least one deposit and play it through once in full, let your payments clear and complete any checks we ask for. Payouts usually go back to the account you paid in from, unless we agree something else with you.

Bonuses

Each promotion has its own terms, which sit alongside the General Bonus Terms. Bonus money stays apart from your own money and becomes withdrawable only after its wagering is complete. We can remove bonus money and its winnings if the rules of an offer are broken.

Fair play

Collusion, cheating, fraud and any software that gives you an unfair edge are prohibited. Where we find a serious breach we can close the account and keep bonus money and winnings linked to it.

Complaints

Contact customer support by live chat or e-mail first. If the issue stays open, you can raise it in writing with our management team. We aim to send a final answer within 10 days and tell you within that time if we need up to 10 more days.