Responsible Gaming

Staying in control

Gambling should stay a form of entertainment. Decide your budget and time before you start, check your spending regularly, never chase losses and do not play while recovering from a dependency or after drinking or taking other substances. Gambling won't earn you an income.

Deposit and session limits

You can set daily, weekly or monthly deposit limits when you are logged in. A lower limit applies straight away. A request to raise or remove a limit waits 24 hours, and the current limit stays in place until then. Session limits cap how long you can stay logged in.

Reality Check

Reality Check reminds you how long you have been playing. When the time you chose runs out, it shows your time played and net position, and you decide whether to continue or stop.

Time-out

Pause your play for 24 hours, a week or 30 days, online or through customer support. Your account opens again by itself when the break ends.

Self-exclusion

Self-exclusion closes your account for a set period or permanently. During it we accept no deposits or bets and send you no marketing. Self-exclusion online takes effect at once, while a request by e-mail can take up to 48 hours. A set-period exclusion can be shortened only after a 24-hour cool-off, and a permanent one lifted only after 7 days.

Your history

Your transaction and gaming history in your account shows the last 6 months, including your net position. Customer support can help with older records.

Self-assessment and help

Our self-assessment asks you to look back over the last 12 months. Four or more yes answers can be a sign of problem gambling, and limits or self-exclusion are worth considering. Filtering software such as CYBERsitter helps parents block gambling sites, and blocking software such as GamBlock can stop access to gambling sites on your computer. Gamblers Anonymous offers support from people who have faced the same problem.